Shore Based Jobs

Location: NorthLink Ferries, Jamiesons Quay, Aberdeen, AB11 5NP
Salary: £14.80 per hour plus benefits
Schedule: 20 hours per week, across Monday – Sunday between 6.45am – 7pm

Ready to impact a better future?

As a Customer Service Assistant in our NorthLink Ferries team, you’ll help deliver a high‑quality passenger experience across one of Transport’s flagship contracts. Your work will make a real difference to customers travelling through our busy Aberdeen terminal and will support a service that has a positive impact on local communities.

You’ll play an important part in creating a smooth, friendly, and supportive journey for every passenger. From reservations to check‑in, you’ll help shape experiences that are grounded in our Serco values – trust, care, innovation, and pride.

What you’ll do as a Customer Service Assistant

You’ll be entrusted to:

• Make customer reservations by telephone, email, and in person
• Assist with check‑in and boarding processes
• Provide clear, friendly, and proactive service to all passengers
• Follow Health, Safety and Environment policies
• Use phone and computer systems confidently
• Support the effective day-to-day running of the terminal as part of a collaborative team

Does this sound like you?

You’ll be a great fit for this role if you have:

• A positive, can‑do attitude and a commitment to excellent customer service
• Strong communication skills and confidence engaging with the public
• Good organisational skills and attention to detail
• The ability to work well as part of a team
• Initiative and ownership of your own development

Vetting and checks:
As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

To apply
Please visit the careers page on the Serco website. The job reference number is: 308392

Location: NorthLink Ferries, Lerwick ZE1 0PR 
Salary: £14.10 per hour plus excellent benefits 
Schedule: Fixed term contract until October, working 4 hours per day (flexible start time between 7.30am – 10am), variable shift patterns available offering flexible hours (includes weekends) 

Ready to impact a better future? 

As a Cleaning Operative in our NorthLink Ferries team, you’ll play a key role in maintaining safe, clean, and welcoming environments across our vessels, terminal buildings, and port facilities. Your work helps create a positive experience for everyone who travels with us.

Every day, your contribution supports essential transport services that connect communities. You’ll take pride in delivering a high-quality service that helps keep people moving safely and comfortably, while working as part of a team that cares about making a positive impact.

What you’ll do as a Cleaning Operative

You’ll be entrusted to:

• Thoroughly clean and sanitise guest cabins, including making beds, changing linens, vacuuming, dusting, and replenishing amenities.
• Clean and maintain public areas such as corridors, lounges, toilets, stairways, terminal buildings, and office areas.
• Support laundry duties when required, including sorting bedding and towels.
• Monitor and replenish cleaning supplies and guest amenities, reporting low stock levels when needed.
• Follow all company policies relating to cleanliness, hygiene, and safety, using cleaning chemicals responsibly.
• Provide friendly and courteous service to passengers, maintaining a professional appearance.
• Work effectively with colleagues to complete tasks efficiently and support wider team goals.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Previous housekeeping or cleaning experience, ideally in a hotel or similar environment.
• The ability to work in a fast paced setting with strong attention to detail.
• A positive work ethic and the ability to work both independently and as part of a team.
• Good communication and interpersonal skills.
• The ability to follow instructions and adhere to company standards.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

To apply
Please visit the careers page on the Serco website. The job reference number is: 308038

Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW16 3BH
Contract Type: Full Time Seasonal role April – October
Schedule: 35 hours per week, across Monday – Sunday
Salary: £26,928 per annum plus benefits 

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?

Are you looking for full time flexible hours for your next role?

We have an exciting opportunity to join our fantastic team based in Stromness. Working in our busy call centre , you’ll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be dealing with all aspects telephone enquiries and bookings, responding to emails and web based enquiries, handling payments and assisting in the effective running of the department as part of a team.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

What we offer:

• Competitive salaries with annual reviews
• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays. Pro rata
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
• Access to a huge range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

To apply
Please visit the careers page on the Serco website. The job reference number is: 307471